Privacy Policy

At Bernie Tours St. Lucia, accessible from https://www.bernietoursstlucia.com/, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By using our website, submitting an enquiry, requesting a quote, or making a booking, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request information, submit a booking enquiry, or use our services.

Depending on how you interact with our website, the information we may collect can include:

• Full name
• Email address
• Telephone or WhatsApp number
• Pickup and drop-off information
• Travel or tour details
• Booking dates and requested services
• Number of passengers or members of your group
• Special requests or other information you choose to provide
• Information contained in messages or enquiries you send to us

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technical services used to operate the website.

This information may include your IP address, browser type, device type, operating system, referring website, pages visited, date and time of your visit, and general website usage information.

This information may be used to maintain website security, troubleshoot technical problems, understand website usage, and improve our website and services.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to your enquiries and requests
• Providing information about our taxi, airport transfer, and tour services
• Processing and managing bookings
• Arranging transportation and tour services
• Communicating with you about your booking or enquiry
• Confirming or updating your requested services
• Providing customer support
• Improving our website, services, and customer experience
• Protecting our website against fraud, misuse, and security threats
• Complying with applicable legal and regulatory requirements

4. Booking and Service Information

When you request a taxi, airport transfer, tour, or other service from us, we may need to collect information necessary to arrange and provide that service.

This may include your name, contact information, travel dates, pickup and drop-off locations, accommodation information, number of passengers, and other details necessary to fulfil your request.

We use this information only as reasonably necessary to provide the requested service, communicate with you, and manage our business obligations.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our website, communicate with you, process a booking, process a payment, provide requested services, or maintain our website.

We may also disclose information when required by applicable law, regulation, legal process, court order, or governmental authority, or when disclosure is reasonably necessary to protect our rights, property, customers, or the safety of others.

6. Payment Information

If payment processing is available through our website or through a third-party payment provider, your payment may be processed directly by that provider.

We do not intend to store complete payment card information on our website unless specifically stated otherwise. Payment providers may collect and process payment information according to their own privacy policies and terms of service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better browsing experience, remember certain preferences, maintain website functionality, and understand how visitors use our website.

Cookies may also be used by certain third-party services integrated into our website, such as analytics, security, embedded content, maps, or communication services.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, booking services, payment providers, mapping services, or other external websites.

These third-party websites operate independently and have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information through that website.

9. Communications

When you contact us by email, telephone, WhatsApp, contact forms, or other communication channels, we may retain the information you provide in order to respond to your request and provide customer service.

We may contact you regarding an enquiry, booking, requested service, or other communication initiated by you.

10. Data Security

We take reasonable measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

12. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly request or collect personal information from children for purposes unrelated to providing a requested service.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding the personal information we hold about you. These may include requesting access to, correction of, or deletion of your personal information, subject to legal and legitimate business requirements.

You may also choose not to provide certain information. However, some information may be necessary for us to respond to an enquiry, process a booking, or provide a requested service.

To make a privacy-related request, please contact us using the contact information provided below.

14. International Visitors

Bernie Tours St. Lucia serves visitors and customers who may travel to Saint Lucia from different countries. As a result, personal information may be processed or stored by service providers in countries other than the country where you are located.

Where information is transferred to third-party service providers, we take reasonable steps to ensure that the information is handled appropriately and securely.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, our use of personal information, or your privacy choices, please contact Bernie Tours St. Lucia through the contact information provided on our website.

Website: https://www.bernietoursstlucia.com/

Last Updated: September 28, 2026